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If you are not entirely satisfied with your purchase, we’re here to help. Here’s how…

Returns & Refunds

You have β€‹14 calendar days to return an item from the date you received it. Items excluded from refunds or returns are polymer clay earrings. This is for hygienic and covid-19 safety reasons. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You do not have to give a reason for returning but please note that if the item is received by you and is faulty, I can help better if I am made aware of this. Once the item is received by Aneesa Janering, you will be refunded what you paid for the item within 14 calendar days. We will immediately notify you on the status of your refund after inspecting the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable.

Please note: once the 14 calendar days have passed from the date of receiving the item, you will not be eligible for a refund or return.

If you have any questions or would like to submit a refund/return request, please email Aneesa at creativelyyoudesignstudio@gmail.com

Tarnishing or discolouration due to chemical contact is not a fault. Please refer to the care instructions that was sent with your package on how to avoid this.

Used Items

Please note your item should be in the same manor in which you received it. Any used items will not be refunded or eligible for returns due to hygienic and covid-19 safety best practices.